99.8% positive feedback
250 York Road
Terms & Conditions
We aim to dispatch all orders within 1 working day of the order being received between Monday to Friday (excluding UK Bank holidays). You may cancel an order before it has been dispatched.
To guarantee that your order has been cancelled we would advise that you contact us via Ebay Message Centre.
If you have changed your mind for whatever reason we offer a 30 day returns policy from the date of purchase.
Items must come back exactly as sent out.
Ensure that the items (s) is in exactly the same condition as it was when received and that it has not been damaged whilst in your care.
Backup all the data from your handset, then factory reset and wipe your handset – ENSURE YOU REMOVE ANY SECURITY LOCKS – REFUNDS WILL NOT BE PROCESSED IF YOUR DEVICE IS LOCKED
Please note that failure to provide information on your returns Detailing the reason will result in a delay in processing your refund.
Carefully package your item including all accessories originally received and send it to the following address:
Ebay Returns Dept
250 York Road
Send via a secure tracked and insured service – please note that the item is your responsibility until it is safely received at our warehouse
We aim to process all refunds or notify you if there are any issues withing 48 hours that a return is received (excluding UK Bank holidays), however please note that during busy periods this can take up to 72 hours.
What is covered?
If, in the rare event, your purchase fails to operate under normal use and service, due to defects in parts or workmanship, our warranty will cover the cost of parts and labour to either repair or replace your warranty return with a like for like model. Replacements will be issued in accordance with the specification of the handset returned.
Should there be any differences in make, model, colour, memory or network, then this will be agreed by both parties.
We aim to repair or replace all warranty returns within a reasonable time, but lead times will vary depending on the availability of stock and/or replacement parts.
What is not covered?
This is not an insurance policy and should we deem that any fault has occurred as a result of misuse; accidental, deliberate or water damage, then the warranty will be void and we will contact you with regards to this.
We do not cover defects and/or damage resulting from:
Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment, including battery deterioration.
Any disassembly, repair, altercation or modifications carried out by anyone other than Fone-central .
Misuse, abuse, negligence or an accident howsoever caused.
Improper testing, operation, maintenance, installation, or any alteration or modification of the product.
This warranty will not be available:
a) if the serial number or warranty seal on the product is illegible, has been defaced or removed; or, b) without any proof of purchase.
We do not cover any phones for water damage; this includes phones which were rated as waterproof/water resistant when new. This is due to the rubber seals/waterproofing degrading over time and as a result we cannot guarantee that a second-hand phone's seal will still be intact.
We do not cover consequential or incidental damages, including but not limited to; loss of use, loss of business, loss of profits, loss of data, any fees related to third party contracts, down-time and charges for time and effort.
Any third party attempt at repairing the handset will invalidate any returns period or warranty in place, which is why we strongly advise that any potential issue must be reported to us in the first instance and we will be able to advise further.
Fees & Charges
We have a Return to base warranty in place.
In all instances the buyer assumes responsibility for the return costs.
All handset returns are processed through our quality control process which is the same process that is used prior to any unit being dispatched. if a handset is deemed to be fully working condition we will deduct a charge of £4.99 from your refund to cover this cost.
If any of the Accessories that were sent out with the item are not returned with the Item then we will deduct £4.99 minimum from your refund to cover this cost.
If a handset is returned to us and is found to have a security lock in place which prevents our engineers from completing their tests, your refund will not be processed until this has been removed.
To do this we will either require you to provide us the details or in some instances this can be done remotely, however in all instances we will charge a restocking fee of £7.95 per unit once the security lock has been removed.
In the event that you do not provide the correct details or remove the security lock, your refund will be declined.
If our Quality Ccontrol process detects that your handset has undergone any attempt of a third party repair, software modification, no longer in its original condition or has been damaged whilst in your care, you will not be eligible for a refund.
If your item(s) is not eligible for a refund we will return it to you upon receipt of £9.95 for the return postage charge and processing costs, if funds are not received within 30 days your item(s) will be destroyed.
All of our products are graded and the cosmetic condition will be specified in the listing with a description of what to expect. Each product will match the description.
Reversing a Transaction
We take fraud or attempted fraud very seriously and work closely with PayPal and the authorities to ensure that this doesn’t occur. If upon thorough investigation, PayPal deem a transaction to be potential fraud then they may take the decision to either contact the buyer for more information or reverse the funds back to the originating funding source. We apologise for any inconvenience that this may cause but maintain that this is necessary to protect the safety of all eBay members.
It is the buyer’s responsibility to ensure that the address which is entered into eBay is correct and full. We regret that we cannot change or amend the address after purchase and so please do not ask us to do so. If you contact us prior to dispatch with regards to an incorrect address then we will do our utmost to prevent the package being sent and we will offer you a full refund so you can repurchase with the correct details. However, if this is not possible then unfortunately, it would be up to you to arrange collection from the incorrect address.
If the address you have entered is undeliverable and the package is returned to us then the item will be held in lost property for a period of 30 days. If we are unable to achieve contact within this time-frame then the item may be disposed of.
Due to the majority of our overseas delivery methods requiring a signature upon receipt, we regret that it is not possible for us to ship to a PO Box address. If we receive an order containing a PO Box address then we will contact you to advise that the transaction will be refunded. You will then be welcome to repurchase with a full and complete domestic or business address.
Customs Import Duties
The buyer is responsible for any import duties or tax relating to a purchase which is made. We do not have access to the import duty rates which relate to a particular Country, nor can we amend Customs or invoice information to suit.
Customers refusing to pay the relevant import duty and denying delivery taking place will not be refunded in any instance.
Orders will be dispatched within Maximum 2 working days of confirmed payment. Products will be sent via a tracked Royal Mail or DPD service, including international orders.
Your eBay order will be updated with the tracking information and courier once it has been dispatched.
In the rare event an order doesn’t arrive, then we adhere to courier’s terms and we must notify the Courier within 14 days of a potential loss or damage of parcel / We must also confirm the loss or damage of the parcel via a claim form within 28 days from the dispatch day.
Any damages or loss must be reported within 24 hours of delivery.
Under no circumstances would we offer a partial refund upon receipt of a complaint in terms of functionality or cosmetic condition. If you are unhappy with the item you have received for any reason, please contact us within 30 days and return for a refund or exchange.
Fone-Central will not under any circumstances guarantee any data such as contacts, images, apps, etc will be retained during the repair process.
VAT and Invoice Requests
We sell our stock via the normal VAT scheme and also the Marginal VAT Scheme.
Majority of our stock are sold via the standard VAT scheme whereby the total price will include VAT. The invoice will show the VAT amount as a separate amount on the invoice which can be reclaimed if you are VAT Registered.
A small percentage of our stock, are sold under the Marginal VAT Scheme, unless otherwise stated.
These sales are subject to section 50A of the VAT Act 1994 and the VAT (Special Provisions) order 1995. A VAT Margin scheme applies, please check the listing for the applicable VAT scheme.
Marginal invoices will show total value inclusive of marginal VAT. If you are purchasing on behalf of a VAT registered company please note there is no VAT to be reclaimed.
If you would like a marginal invoice with our VAT information then this can be provided but please be aware the value of VAT will show as zero if the product(s) you have purchased were sold under the marginal scheme.
Whilst we will endeavour to accommodate a buyer’s request, we are not obliged to and any request can be considered a change to the terms and conditions of the sale on the buyer’s behalf.
Registered Company No. 08012426
We reserve the right to amend our terms and conditions at any point without prior notice.