eBay item number:
Seller assumes all responsibility for this listing.
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Business seller information
5 Diamond Units, Blackmarsh Road,
Mochdre Business Park,
Mochdre, Colwyn Bay
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
The customer service we offer is very important to us so if you have any queries or a problem with your order then please get in touch with us so we can sort them out as quickly as possible.
You can contact us through E bay messages or ring us on 01492 534169 Mon-Sat 10am-5.00pm
If you wish to return an item you must inform us within 14 days of it arriving by ebay messages, email or phone and return it within 21 days of purchase, in it's unopened original packaging and in a resaleable condition. Returned goods must be sent to:-
Hippo Toys, 20 Conway Road, Colwyn Bay, Conwy, LL29 7HS.
We reserve the right to refuse a refund if the item is in an unsaleable condition.
We do not refund postage and packaging for returned unwanted items.
We recommend that you send the returned items by recorded/tracked delivery, as we cannot be held responsible for returned goods that do not arrive back with us.
Refunds will be applied via paypal.
This does not affect statutory rights and only applied to UK buyers.