If you wish to make a return, you can do so by sending unworn/unused shoes along with your invoice to the address below within 30 days of the invoice date. We'll refund the delivery charge you originally paid on orders if the full order is returned to us within 7 days of receipt. If an order is returned to us after 7 days from receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. Please note if items are listed as 'New with Defects' that we'll only refund the delivery charge if the goods are incorrect (excluding the faults described on the listing).
Always ask for a "Proof of Posting certificate" as we cannot be held responsible for goods that get lost in transit. We recommend shoes are sent back by Recorded or Special Delivery.
OFFICE eBay returns
LOADING BAYS 1-8
MOORFIELD INDUSTRIAL ESTATE
We recommend you make a new purchase if the item is unsuitable as this is much quicker than exchanging. We can then simply refund the incorrect item. Once your goods are accepted back into stock you will be issued with an exchange or refund - usually within 7-10 working days.
We will refund you via PayPal. Returns are not accepted in OFFICE stores.
Please note you do NOT need to contact us to tell us you are returning your shoes.
Unfortunately, as all of our stock is listed on eBay we are currently unable to offer exchanges on returned items. Please send your goods back to us for a refund. If you want to buy a different size, colour, etc, please make a new purchase.
We regret returns can't be accepted in stores or concessions.
If we have made a mistake, please contact us via eBay messages so we can sort out the problem immediately.
If the item is faulty or incorrectly dispatched we will be able to offer a refund for the product plus the cost of your return postage.
If you think we’ve sent you the wrong thing, please double check the full description of the item on the listing, including the UK size before returning the item to us. We can only reimburse postage / delivery costs where the item is faulty or if we’ve sent the wrong thing.
Unfortunately but we can’t take back used goods which are unsuitable or do not fit. This is in addition to, and does not affect your consumer rights.
I don't live in the UK, how do I return an item?
We’ve made it as easy as possible and have two options depending on which country you are returning from:
Australia, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain, Sweden, USA
If you are returning from one of the above countries, you’ll be able to use OFFICE Returns with DPD. All you need is your order number, product code, size and your email address. You’ll be able to select the return option that suits you and you’ll then be given a suitable location to drop your item for return. All the information you need can be found here:
Should you not live in one of the above countries, we’d suggest you use your local postal service. Please enclose your returns information and should you be requesting an exchange, please provide details of this. We’d always advise using some form of tracked service for your own peace of mind. All returns through OFFICE Returns with DPD are fully trackable so you’ll be able to keep an eye on your return coming back to us.
Christmas Returns 2017
HAVING A CHANGE OF HEART?
Any items purchased on eBay between 21st November 2017 and 23rd December 2017 will have up to and including the 31st January 2018 to be returned to us in their original, unworn condition. Items must be accompanied by valid proof of purchase.