After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please contact us.
We will provide a full product refund including VAT within 30 days of your notice. Postage costs are non refundable.
If you have purchased the Goods as a consumer, an order for Goods may be cancelled by notice in writing sent within the first 7 working days of your order beginning with the day after the day on which you receive the goods.
Goods must be returned unused, complete including all packaging. You are responsible for ensuring that goods returned must be in as new condition with all seals intact and the product unused.
If any item(s) are missing when received then the product is deemed incomplete. Items returned that are incomplete, damaged, opened or used will be returned to you in the condition received.
Carriage costs for dispatch and returning the Goods are your responsibility.
The Goods remain your responsibility during transit and until signed for by us.
All goods must be returned within 7 days of delivery.
Some items may be exempt for hygiene reasons such as Cast Protectors, Incontinence Products, Bathing Aids, Toileting Aids, etc.
Some items may be exempt such as products made to order or special order products.
Our returns address: Local Mobility UK, Unit 2/3 Commonwealth Close, Leigh Business Park, Lancashire, WN73BD.
This does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government's consumer advice helpline) or your local Trading Standards Office.