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Return policy details
We have a 14-day returns policy. If you decide to make use of this 14-day returns policy the item must be unused, in its original unopened packaging and suitable for resale. All postage charges are non-refundable and the buyer is responsible for return postage by trackable means. On return of the item within 14 days of the original receipt date, the customer will receive a refund less applicable postage charges and a re-stocking fee equal to 5% of the item sales value. You must notify us of your intent to return the item by e-mail to firstname.lastname@example.org; please ensure that you include a copy of your Ebay invoice along with the stated reason for return. If the item is faulty, we will cover the cost of return postage up to the amount of the original postal charge. We regret that for petrol or diesel powered products we cannot accept returns once fuel and/or lubricants have been introduced into the product. In the case of an item damaged in the post, we will ask the buyer to send a photograph of the damage together with a further photograph of the outer packaging showing any ripping or tearing etc. Clear photographs taken with a digital camera can be sent as an email attachment. In many cases we will be able to send spare parts to repair the damage but we may require the item to be returned to us by trackable means.