RIGHT OF WITHDRAWAL OF THE CONSUMER:
The consumer has the right to withdraw from the contract within 14 days of receipt of the goods.
The right of withdrawal, applies only on products available for immediate delivery and then with products, having delivery times about 3/5 working days from the credit.
The right of withdrawal does not apply to products not available for immediate delivery and therefore with delivery times of more than about 3/5 working days from credit.
The withdrawal period expires after 14 days from receipt of the goods by the recipient.
To exercise the right of withdrawal, the consumer is required to inform us of his decision to withdraw from this contract through an explicit declaration (for example, a letter sent by post, fax, e-mail or via ebay messaging).
EFFECTS OF WITHDRAWAL:
If the consumer withdraws from the present contract, all the payments he has made in our favor will be reimbursed, except for the outward and return delivery costs.
In the event that the buyer has purchased a product with free shipping, the actual costs of shipping costs will be deducted.
The refund will be made using the same payment method used by the consumer for the transaction.
The refund will be suspended until receipt of the goods.
The buyer is requested to send back the goods, without undue delay and in any case within 14 days from the day in which he has communicated his withdrawal from the present contract, at our office in:
Arckstone Srl Unipersonale
National way, 59
80042 Boscotrecase (NA)
The direct cost of returning the goods will be borne by the buyer.
The buyer is responsible for the decrease in the value of the goods, resulting from a handling of the goods other than that necessary to establish the nature, characteristics and functioning of the assets.
CLAUSES FOR RETURN WITH COURIER USED BY THE BUYER:
The purchaser, when indicating his intention to return, must send to Arckstone Srl Unipersonale, photos of the real conditions of the product.
The buyer is obliged to send the goods to our office, with his own courier, at his own expense and to his responsibility, in the same conditions in which he received the goods.
If the goods, sent by the buyer with a courier, arrive differently from the original delivery conditions (damaged, missing somewhere ...), this amount will be deducted from the refund due to the purchaser.
CLAUSES FOR RETURN WITH COURIER USED BY THE SELLER ARCKSTONE SRL UNIPERSONALE:
The buyer, when he indicates his intention to return, must send us photos of the real conditions of the product.
If the buyer does not have a courier to send the goods to the headquarters of Arckstone Srl Unipersonale, the buyer can ask Arckstone Srl Unipersonale, to collect the goods from the recipient with a courier.
In this case, Arckstone Srl Unipersonale will communicate the cost of transport to the purchaser and will charge that cost to the purchaser, reducing it to the refund due.
If the goods, withdrawn by the carrier of Arckstone Srl Unipersonale near the recipient, is damaged compared to the original delivery conditions and sent to us by the buyer, this amount will not be deducted from the refund due to the purchaser, as Arckstone Srl Unipersonale to collect the goods from the buyer with a contracted courier and therefore the responsibility is borne by Arckstone Srl Unipersonale.
On the other hand, if the goods, withdrawn by the courier of Arckstone Srl Unipersonale near the addressee, arrive differently from the original delivery conditions (for example: missing somewhere ...), this amount will be deducted from the refund due to the purchaser.
EXCLUSIONS TO THE WITHDRAWAL:
The right of withdrawal is excluded for:
a) the supply of tailor-made goods (therefore for items with delivery times of more than 3/5 working days, as they are goods ordered specifically for the customer and not available at our warehouse and for this reason it is not available) or clearly customized;
b) the supply of goods that are liable to deteriorate or expire rapidly;
c) the supply of sealed goods that do not lend themselves to be returned for hygienic reasons or related to health protection and have been opened after delivery;
d) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
e) the provision of sealed audio or video recordings or sealed computer software that has been opened after delivery;
f) contracts concluded at a public auction;