Right of Withdrawal
Customers will have 14 calendar days from receipt of the goods to exercise the right of withdrawal.
If after purchasing the product to exercise its right of withdrawal must return it "as is" received him not purchase any withdrawal is allowed when the product is not in the same condition in which it was sold.
The right of withdrawal may be exercised by sending, within the time limit indicated above, a written communication.
The email must include the purchase invoice, customer contact details, the brand and model of the Product to return and, at the discretion of the customer, a brief description of the reasons for the withdrawal. After sending the email, Customer will receive a response email Mobile Portable
To benefit from the right of withdrawal, the original shipping costs will not be paid, and return costs borne by the buyer
1.1. defective merchandise
If the goods arrive defective Laptops Mobile undertakes to replace the defective product.
Send the product properly packaged and identified:
RB Europe SL
C / Horno Nave 51, Pol. Ind. Villa Azana.
45230.- Numancia. Toledo
In case of delay in the return of unwanted product, Portable Mobile reserves the right to refuse the refund or impose charges as deemed necessary.
3. Cancellation of an order
You have the right to cancel the order and only when this has not already been sent. Failure to accept the order Mobile Portable claim shipping. You must request the cancellation indicating the order number.
Portable Mobile products are guaranteed for 90 days and had to be sent to our service center for repair or replacement.
May be exercised only warranty factory default, never misuse or improper mounting. All parts must be installed by a professional and attach service bill.
In case of defective product, Mobile Portable shall, as appropriate, repair, replacement, price reduction or termination of contract negotiations that are free to the consumer and user. The seller is liable for failures that become apparent within 90 days of delivery. The consumer and user must inform the seller of the lack of conformity within 14 days from the time of delivery.
In addition reminder of the existence of a legal guarantee of conformity for goods, the existence and the conditions of after-sales services and commercial guarantees.
Customer must check well the item before handling and assembly, if it detects any visible abnormality should we report it and not install, operate or remove seals bearing the article. No return of product that does not have our seal of approval will not be accepted and any accessory or part that the article contains.
Exempted from anyone susceptible product warranty break as housing or screens, which once installed a break is detected.
Upon receipt of the returned item, it will be reviewed by our technical department to rule out any mishandling by the customer. In that case the customer will bear the shipping costs to generate return the item and not the returned product will be refunded.
Once our apartment. Technician has reviewed the product "and never before", proceed to replace the item or refund the amount.
Portable phones with all major courier companies looking for the peninsula that delivery is fast and reliable and economical. The delivery on the mainland is between 24 and 48 hours working. And for Balearic Ceuta, Melilla and Canary Islands: postal services and the delivery time is 1 to 10 business days. the delivery time is not guaranteed regular shipments.
The regular mailings do not include tracking number, so it may not make claims for delay or loss until after 20 days.
It is always recommended as a method of sending certified mail or shipping company.
For the Canary Islands, Ceuta and Melilla may have to pay the IGIC and IPSI is also possible that Correos charged for the processing of the DUA which is approximately about 14 €. No invoices were issued by different amount or product containing "gift" or trade show.
International shipments involve increased transit time and cost, which will be specified during the purchase process. All international shipments take tracking number.