Consumer terms and conditions
Please read these terms and conditions carefully before placing your order and retain a copy of these terms and conditions and your order for future reference
Definitions
our business terms and conditions shall apply to your order and any resulting contract between you and us.
Terms of the contract
If you place an order for goods these terms and conditions apply to your order and to the contract between you and us.
We may change these terms and conditions at any time. Any changes will apply to any orders that you place after the time that we update the terms and conditions on our website. The changes will not apply to any order that you place before we make the changes .
We have taken care to ensure that our listings and these terms and conditions do not contradict each other. However if there are any inconsistencies or contradictions then these terms and conditions shall apply instead of any contradictory or inconsistent part of our website.
Service Availability
While we shall endeavour to make this listing available at all times, we will not be liable if, for any reason, the listing is unavailable for any period of time.
Access to this listing may be suspended at any time without prior notice being given.
The content of the pages of this listing is for your general information and use only. It is subject to change without notice.
Disclaimer
We are not liable for any damages arising in contract, tort or otherwise, from the use of or inability to use this listing or any material contained in it, or from any action or decision taken as a result of using the site.
The materials on this listing comprise general information and opinion; they do not constitute legal or other professional advice. You should consult your professional adviser for legal or other advice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this listing for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Terms of Use
It shall be your own responsibility to ensure that any products, services or information available through this listing meet your specific requirements.
This listing contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this material may give rise to a claim for damages and/or be a criminal offence.
General
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
When the contract is created
No contract exists between you and us until we notify you that we have accepted your order and delivered the goods.
We are not obliged to accept your order.
We may cancel your order if we cannot supply the goods for any reason.
Description and price of the goods
We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order.
The price of the goods will be as shown on the checkout page of our website when you placed your order. We will charge you this amount.
You must also pay a delivery charge for the goods as indicated on our website at the checkout page.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. We may occasionally have to increase the price of goods, even after your order has been accepted by us. If we have to do this, then you may cancel your order.
Delivery
We will deliver the goods that you order to the delivery address you give when you place your order.
Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen. If we do not come to the delivery address within the applicable delivery period and you have given us the correct full delivery address then you may apply for a refund of the delivery charge.
If there is no one available to accept the delivery when our courier arrives, the courier will keep the goods for up to two days and you can arrange for a new delivery date. After two days we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery.
If you give us an incorrect or incomplete delivery address and as a result we try but are not able to make the delivery, we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery.
If some of the goods you ordered are not available we may deliver part of your order. We will deliver the rest of the order as soon as possible afterwards.
Your right of cancellation under the Consumer Contracts Regulations
You may cancel the contract under the Consumer Contracts Regulations by notifying us no later than 14 working days after we deliver the goods that you are cancelling the contract. You may not cancel your contract with us under the Consumer Contracts Regulations where any audio or video recordings or computer software has been unsealed by you.
If you cancel the contract under the Consumer Contracts Regulations, you must take reasonable care of the goods from the time you receive them until you return them to us.
If you cancel the contract under the Consumer Contracts Regulations you must return the goods to us at your own expense.
If you cancel the contract under the Consumer Contracts Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.
Faulty goods
In these terms and conditions, faulty goods means any goods we supply to you that do not conform to the contract. Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer s or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer.
You should notify us as soon as possible if you discover that any goods are faulty goods.
If you return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods.
Returning goods – general
When you return goods to us for any reason (for example because you have cancelled the contract under the Consumer Contracts Regulations or because you think they are defective goods):
you must ensure that they are:
Items must be unused and in their original packaging in a saleable condition.
Items must be properly and securely packaged and labelled with our address;
you are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you; and
you are responsible for any damage or loss in transit where you arrange the transport (rather than using our courier).
Force majeure
We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.
Limitation of liability
We shall not be liable to you for any loss or damage:
where there is no breach of a legal duty owed to you by us or by our employees or agents;
where such loss or damage is not reasonably foreseeable to us when we accept your order; or
to the extent that any increase in loss or damage results from breach by you of any term of the contract.
Our maximum liability to you under the contract shall be twice the value of the goods that you ordered.
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit.
These terms and conditions do not affect your statutory rights.
Images
Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.
Intellectual Property
The content of all our listings is protected by copyright, trade marks and other intellectual property rights. For the avoidance of doubt, no licence is granted to you in these Terms to use any of our trade marks.
You may retrieve and display the content of the Listings on a computer screen, mobile device, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Listings without written permission from us.
Unless otherwise stated, the copyright and other intellectual property rights in all material on our Listings (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these Terms, any use of extracts from our Listings other than in accordance with our Intellectual Property clause for any purpose is prohibited. If you breach any of these Terms, your permission to use this Listings automatically terminates and you must immediately destroy any downloaded or printed extracts from these Listings.
No part of the Listings may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these Terms are reserved.
Law
These terms and conditions and the contract are subject to English law.
