Cancellations & Returns
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (W11 LTD trading as Energiseyourlife.com, 145-157 St John Street, London, EC1V 4PW, United Kingdom, email@example.com , Phone number: + 44 207 7948485) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form (see the following link to download this form), but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
We ask customers exercising this right to return the goods unused, in the original packaging with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can take a juicer of out a box and examine it, and you could switch on a juicer to listen to it, however we ask that you do not insert or pass raw food through it and make juice in it. Do not refuse to accept the goods from the courier, accept the goods from the courier and the correct address to return the goods will be provided to you.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall if you would like to return the item to us include your Name, Address and Order Number and then send back the goods or hand them over to us at - Energise Your Life, c/o International Logistics Group, Goods In Returns Department, Unit 2D Gatwick Gate, Charlwood Road, Crawley, West Sussex, RH11 0TG, Tel: +44 (0) 207 7948485 without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. We kindly ask that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit, and that the plug on any electrical item is packed in sufficient wrapping so that it cannot scratch, dent or break the equipment in transit.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you are ordering on behalf of a business the Consumer Contract Regulations 2013 do not apply and our contract of sale with your business is complete when you accept delivery of the goods. It is important that you select the correct product for your needs as you will not be entitled to a full refund if you wish to return the goods. We do not normally accept the return of goods bought by a business unless the product is new and in its original, unopened packaging.
If in doubt about any aspect of our cancellation and returns policy, please either email or phone us and we will be happy to help.