This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Seller pays return postage
The seller is responsible for return postage costs.
Return policy details
Because our personalised keepsake gifts are individually made for you and bespoke in nature, our refund/ return policy does not apply unless the item is faulty, arrives damaged or an error has been made on our part in not carrying out your order request correctly. This does NOT affect your statutory rights.
To receive a refund or replacement under the terms of the above paragraph, please advise us via eBay as soon as possible after RECEIPT of the item if there is ANY problem. By alerting us of any problems immediately we will be in a better position to replace this important made to order item for you. We may require an email with a photograph attachment, showing our error or the fault/ damage to the goods, which is a speedy low cost alternative to you returning the keepsake. Once we have received the photo email we will contact you to agree appropriate action in resolving the issue.
If however YOU decide to return the keepsake by post, without us requesting you to do so, we will NOT refund the return postage. If WE require any keepsake that there is a problem with, to be returned to us, we will advise you AND supply you with a prepaid return package free of charge.
PLEASE NOTE - if after receipt of the item you are genuinely disappointed and the item does not meet your expectations or you have simply changed your mind, please contact us via eBay within 14 days of receipt to discuss a mutual resolution before leaving feedback. Under these circumstances you as a buyer may be expected to pay the returns postage. As customer satisfaction is very important to Truly for You we are offering this additional benefit which is over and above our legal obligation as we only sell made to order personalised goods.
For further information in relation to the basis of our Refunds/ Returns Policy please refer to the Official Journal of the European Union (22.11.2011) on the European Union Consumer Rights Directive 2011/83/EU, section L 304/70, paragraph 49.
eBay Marketplaces GmbH is an appointed representative of eBay International AG (both of Helvetiastraße 15-17, 3005 Bern, Switzerland) and is authorised by the FCA to conduct credit broking for a restricted range of finance providers. We may receive commission if your application for credit is successful.