After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Hassle-Free Returns (Non Personalised)
You may of course return any items purchased from TinyGemz (Excluding personalised items made to order) within 14 days of the purchase date. To do this please send an email to Sales@TinyGemz.com enter your Name, Full Address, Postcode and your order number. All goods must be unused and in their original packaging, orders returned without following this procedure may not be refunded. Returns costs are at your expense.
Hassle-Free Returns (Personalised Items)
Personalised items can only be returned if faulty or miss spelt and the original spelling on the customers order is correct. Should this happen Please contact us at Sales@Tinygemz.com with your reason for return, Name, Address, and Order Number. We will endeavour to contact you to arrange your return. Postage for returns in the instance of faults of miss spelling by TinyGemz will of course be covered by TinyGemz. All goods must be unused and in their original packaging, orders returned without following this procedure may not be refunded.