After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Purchases may be returned to Novel Energy Lighting Ltd. at any time up to 30 days from time of order. Customer is responsible for return shipping.
A full credit will be raised (less the cost of any shipping if originally dispatched free of charge) provided that the goods arrive unused and undamaged in original packaging and re-saleable (new) condition (products may of course be fit-tested, but must be immediately removed and replaced into original packaging if they dont meet needs). We urge customers to return products wrapped carefully in multiple layers of bubble to ensure safe transit. Full refunds will not be provided where the product or original manufacturer packaging is aesthetically damaged (e.g. scratches on products, or crumpled or water stained boxes etc)