This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. This must be within 7 days of the receipt of the item. We will then agree the process for returning your item. Once the item is returned to us, it will be inspected by our technical team for a fault. If the item is found to be faulty, we will also refund the postage cost of returning the item to us.
Right to Cancel and the Returning of Goods
You are within your right to cancel an order placed with us, up to 7 days from the date your order is delivered. If the goods have not been shipped, then we will refund your shipping costs along with the cost of goods (less any other charges). If the goods have already been shipped (ie the shipping contract has been fulfilled, or partially fulfilled if the goods are in transit), then you will not receive a refund of your shipping charges.
If you change your mind about something you've ordered from us
If you wish to return goods to us, please inform us by e-mail within 7 days of receiving your goods.
If you do return goods to us, then you have a 'duty of care' to ensure that they are in a saleable condition (including the boxes, guarantees, instructions and packaging) with all parts included and no components defaced. It is part of this contract that you suitably package the goods and arrange a safe return carriage to us at your own expense. A 'returned goods' form is available from our sales team, who will be happy to send the document to you for completion. This helps us to handle the return in our warehouse efficiently and ensure that you are correctly reimbursed.
In the event that your goods are damaged on a return journey arranged by you, you will not receive a refund and must make a claim against the carrying company. It is therefore in your interests to take a photo of your goods prior to shipping and ensure your product has the relevant carriage insurance to cover the cost of replacement.