• Due to insurance reasons, If the item is damaged, You need to RING to tell us on 07905045304 (By phone calling not via email) before noon the next day of receipt of the goods.
• We offer a 28 day money back guarantee on all new items, secondhand items do not carry a guarantee other than the fact that all items are tested and checked to be working before we dispatch them. Secondhand items do not carry a guarantee other than the fact that all items are tested and checked to be working before we dispatch them.
• All electonic devices such as ECU's, vehicle computer items and sensors are non returnable, (this is allowed within the distance selling act) due to the fact that when fitting an electrical item to a faulty car you may render the replacement part faulty too if there is a different fault elsewhere. We do not supply these type of parts for you to try out with a view to finding the fault on your vehicle. If you are unsure which sensor or electronic device is faulty on your vehicle we suggest getting a computer diagnosis prior to ordering the parts as under no circumstances will we refund if the part is removed from it's sealed packaging.
• If the item is damaged, faulty or not as described we will either replace or refund in full including any postage charges or costs, however, you must return the item in its original packaging.
• If you have changed your mind please return the item and we will refund your payment less the postage and packaging incurred to supply you with the item.
• Once the items are dispatched, if you want to cancel it will be charged a fee of 30%.
• In the case of wiper motors, alternators, electronic pumps, starter motors and window winder mechanisims, they are guaranteed to be in working order and are tested prior to dispatch.
• Body panels are guaranteed to be free of medium or major dents and heavy rust etc unless otherwise stated in the listing, however, body panels may have the odd scratch, stone chip or scuff.
• If you are unsure, please email or call us for clarification.
• Your statutory rights are not affected by these terms and conditions in anyway.
• Please return all items to our registered address:JPH AUTO PARTS 45 Coral Street Saltburn-By-The-Sea TS12 1DB Cleveland
• You must return all items using a recorded or tracked delivery service as we are not responsible for items returned that become lost in the post.
• For Business Purchases: Standard business terms apply and all purchases are outside of the distance selling act. Please ask for a copy of our standard business terms.