After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Returns and Refunds
If you are not completely satisfied with any item(s) purchased from Natalies Birthday Party Pieces, I will provide you with a full item refund providing:
The item(s) are returned within 14 days
The item(s) are in the same condition as sold. I.E Unopened and Unused.
Item(s) used or damaged by the customer will not be refunded or exchanged – This does not effect your statutory rights.
Simply, return your item(s) with the invoice (so I know where the item(s) have been returned from and on receipt, I will arrange a full refund (of Item ONLY not p&p) using the same method of your original payment.
Please note: I may charge a restocking fee on ALL items returned unopened.
Please note – The Royal Mail dont deem items missing/lost in the post until 15 working days have elapsed from date of posting. Please check with your neighbours and your local Royal Mail Delivery Office to see if they are holding the item for collection. If your item(s) has not arrived within the above timescale please let me know and I will submit a claim.
If you require your item(s) URGENTLY please request Next Day Special Delivery to guarantee delivery of your items in time for the celebration.
Please contact me with payment method within 3 days and send payment within 5 days of end of auction. Items will only be despatched upon clearance of payment. ALL overseas buyers to pay by paypal ONLY please. I obtain certificate of posting on every item sent and offer postage discount for multiple purchases (when possible). All non-payers will be reported to Ebay and the item will be relisted. (believe me, it does happen!) All that said, thanx for looking and Happy Shopping!