To avoid unnecessary returns please:
Check the technical drawings on the listing to make sure it is the right size for you. If you aren't sure then please ask us.
Check the features and descriptions on the listing to see what water pressure are needed and then make sure your pressure is suitable.
We hope that you are pleased with your purchase from us. However, we understand that there are occasions when you need to return goods to us. For your peace of mind and happiness we offer the following terms in respect of returns and refunds for our products.
Changed your mind?
If you have changed your mind or ordered the wrong thing you wish to return your goods, then in line with the UK's Distance Selling Regulations you have the right to cancel the contract for the purchase of any goods within a period of 14 working days, beginning with the day after the day on which the goods are delivered.
Goods faulty on arrival?
All products are backed by at least 1 year manufacturer’s guarantee from the date of purchase unless a longer guarantee is specified in the listing description. If a problem arises please send goods back to Grand Taps.
If the goods are damaged upon receipt please email us, within seven days of delivery. We aim to replace any defective items with replacements. If this is not possible we shall issue a refund to you. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.
All other products within the manufacturer's guarantee should be sent back to us. Following inspection, we will, at our discretion, either repair, replace, or return the item to you. The item will be returned if we feel there is no manufacturing fault.
Goods damaged in transit?
Please inform us immediately if your goods were damaged in transit. If goods are visibly damaged on receipt it is advisable to accept delivery, but make a note when signing for. We will then arrange for replacement goods to be dispatched to you once the original order has been returned or an alternative course of action to be taken, if you so wish.
For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the item/s to be returned. We recommend that you use a reputable courier.
Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods. If you send a product back for an exchange you will be charged for shipping the new product back to you.