After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Returns accepted if goods damaged or faulty. Normal manufacturers guarantee apply to applicable products.
Please check for damage to packaging before accepting delivery as this is always difficult to claim for after the event. Refunds for items purchased will be given if: 1, Item is returned because it is faulty or damaged on delivery or 2, Item is not as described or we have sent the incorrect item or 3, Item's of clothing / footwear do not fit correctly or 4, Buyer has changed their mind (within the 7 day cooling off period only and goods have been unopened and included all packaging. Postage refunds will be given for reasons 1 & 2 for delivery to customer and returning cost to us but no postage refund will be given for reasons 3 or 4 unless agreed by us. Refunds will not be given for returns delivery costs for reasons 3 & 4, so it is the customers responsibility to pay for this cost. Postage cost's will be covered by us for exchanging damaged, faulty or incorrect items but not for exchaging different size clothing or footwear. Returns on some certain items may incur a handling charge this is to be advised on request before purchase is made). When our Items are Listed and Sold with Either Postage Included or Free Postage an additional charge will be made for Exchanging Items for alternate size or colour. If returning an item to us please ensure you use a signed for or recoreded delivery service with applicable insurance to ensure safe delivery as we cannot be help responsible for lost or damaged items. Items returned to us are your responsibilty until received by us. Please include all relavant paperwork or delivery note with returning items as without it we will not know who has sent the item. Returns will be accepted for reasons of exchange or buyer has changed their mind for upto 30 (Thirty) days after receiveing item otherwise we have the right to refuse a return or we may charge a handling fee. PLEASE ask us if you are unsure BEFORE you purchase any item from us. You can contact us during working hours on 01473 839880 and we will be happy to offer help and Advise.