If you are not completely satisfied with your products or you want to exchange them, you can return them within 30 days to us at your expence:
> unused, in the original packaging, including any tags and labels
> in a perfect and saleable condition at your expense (unless otherwise agreed)
Our return address is:
The Board Basement,
4 Bridford Road,
Devon, EX2 8QX,
Telephone: 01392 275 256.
You will then receive a full refund less the original cost of postage (i.e. full refund for the cost of the item) or an exchange to the same value as the item originally purchased.
We regret that we are unable to refund any items after this cooling off period, but in exceptional circumstances we will consider an exchange for other goods of equal value that are in stock, please get in contact.
FOR AN EXCHANGE (where there is no fault on the our part) there may be an additional delivery charge based on your delivery address.
All goods must be returned and any charges paid before the goods will be sent back out or refunds paid - please note Paypal can take 3-5 working days to process a refund once it leaves our account.
Please note, it is your responsibility to check the delivery address in Ebay is correct.
FAULTY GOODS OR INCORRECT ITEM SENT:
If you need to return an item to us that is faulty; which you did not order; or for any other reason that is our fault, please send the item back to the above address. We WILL REFUND you cost of the return postage to us. This includes warranty items.
To return a faulty/warranty item, please contact us in advance and if possible provide evidence of fault so we can assess what actions to take; it may be that a replacement part can be supplied. This will enable us both agree what next steps as all warranty items are subject to an inspection. In all circumstances, you will be responsible for the item or items until they reach us.
For your own protection, we recommend you use a secure delivery method, such as Royal Second Class recorded or a tracked courier which requires a signature upon delivery and insures you for the value of the goods. For larger more delicate parcels, such as snowboards, please contact us to advise you on the best way to return the goods.
Please clearly mark your name, order number and details of the item you wish to return, plus any particulars of exchange required. If you do not have these details available then pass on as much information as possible.
Any refund will be returned using the same payment method as we received the money through. If the Paypal account/card/bank account has expired or is declined in the time between purchase & refund, then we will contact to arrange alternative payment.
We hope this will not be the case anyway, thanks.