After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We offer a simple and easy to use 30 day returns policy. If you have any order problems, please contact us using eBay messages before opening a case or leaving feedback, we might be able to fix the problem quicker. If you want to return your item, we may pay the cost of shipping depending on the reason for your return. To return an item, please follow these instructions:
1.) Send your parcel to our address:
Unit B11 Broadlands
Pilsworth Distribution Park
The charge for returning a parcel may vary depending on size or weight. An efficient way to return a package is to use a low cost courier such as Hermes - www.myhermes.co.uk
2.) To ensure your refund is processed without delays, include the following information in your return shipment:
eBay User ID:
- Name of Item Returned: _________________________________
- I would like: Replacement / Refund
- Reason for Return: Unwanted / Faulty / Ordered by Mistake / Other Reason (please state): ____________________________________________________
3.) Send us an eBay message to state that the item has been returned and include details of the shipment tracking numbers. As soon as the item has been received at our office, we will immediately begin processing a refund.
Please contact us using eBay messages if you have any questions or problems.