After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Should you wish to return anything purchased from our online shop, we will be happy to offer an exchange or a refund, provided it is returned to us within 30 calendar days of receipt, and in a fully resaleable condition (that is, in perfect condition and in its original, undamaged packaging). If the product is not returned to us in this manner, we regret that we may not be able to offer you a refund. Certain items may not be eligible for return and these are covered in our full returns policy (see link below). These mainly apply to made to order products and returns that present a hygiene risk. Please note that this policy does not affect any statutory rights you may have.
We will not refund or exchange products that were specially adapted to suit your requirements unless they are faulty, damaged or incorrect.
Where a product is faulty, damaged or incorrect, our product guarantee will refund both the original delivery charge and the cost to you of returning the product. If you changed your mind and the product is simply unwanted, you will bear the cost of returning the product to us, and the original delivery charge will not be refunded.
For more information and your returns form, please visit: http://www.completecareshop.co.uk/returns