This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Order cancellation and returning an item
How can I return an incorrect, faulty or damaged item?
If your game/console/accessory is faulty and it is not yet 30 days from order, we will email instructions for you to return the item for repair/replacement. If we cannot replace the item, we will issue a full refund.
International customers will have to pay the return postage which will then be refunded when we get the order back (we only refund standard Airmail postage). Please contact us via the online contact form giving us details of your order. You can also use the Cancellation Form below (not recommended).
Can I return my item for a refund or exchange?
If you wish to return a game order for any other reason, you can do within 30 days of order. NB New sealed games must have the unopened shrink-wrapping intact.
Please contact us using the online contact form to obtain a returns authorisation and posting address. For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items. You can also use the Cancellation Form below (not recommended).
Returns postage credit
Faulty returns: If you arrange the return and pay the postage, we will refund the equivalent postage cost of sending the order back using Royal Mail 2nd class post (UK customers) or standard Airmail (Overseas customers). Please note that if you return an item which is not faulty, you will not receive a refund of your postage costs.
Items significantly not as described: in order for an item to be eligible for return postage (as per faulty returns above), the order must be incomplete or there is no element of doubt that the stated condition is incorrect. Items with minor cosmetic differences are not eligible for return postage credit.
Non-faulty returns: You are responsible for the return postage. Please note that it is the customer's responsibility to ensure safe return of the item in the condition that it was sent out.
To comply with the Consumer Rights Directive, we have provided a standard returns form below for orders over GBP42 within 14 days of receiving the order. However, we recommend that you contact us instead to allow us to arrange the return on your behalf (see above).
To: Chillout Games Ltd, Unit C, Trafford House, Southmoor Industrial Estate, Manchester M23 9XD UK
I hereby give notice that I cancel my contract of sale of the following goods
Ordered on [_______________]/ received on [_______________]
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)