Item must be returned unworn (except for trying on) and in brand new condition with all original packaging and/or labels before refund. We cannot fully refund for items that are returned without original packaging, have been worn or washed and unsuitable for re-sale (See 1.2)
After receiving the item, the buyer must notify us within 60 days of their intention to return. The buyer must contact us first before returning the item. Please contact us through eBay via email or by opening a return request. Do not return the item without notifying us first. (See 1.1)
Buyer pays return postage unless the item was received damaged or faulty.
Once we have received and checked the item we will refund you within 24 hours.
PLEASE SEE BELOW FOR FULL RETURNS POLICY
(1) RETURNS POLICY
Here at Falcon Trading you will find that we conduct our business in tight accordance with the Sale of Goods Act 1979 and the Office for Fair Trading (OFT) guidance regarding Distance Selling Regulations 2000 (DSRs). Please read all the information below carefully so that you can be confident that when purchasing items from us, you are dealing with a business seller who is operating within the framework of the law. All items in our shop are on a 'Buy It Now' basis and as per DSRs we offer a 14 day "cooling off" period. This means that you are entitled to cancel any orders made with us within 14 working days of receipt of your order.
(1.1) RETURNS PERIOD & TERMS OF PRACTICE (2)
If you are returning an item, we must be notified by either email or telephone within 60 working days of receipt of your item. Once we have been notified we will provide you with confirmation of the return address and an authorisation number, which we ask you to include on a cover note when returning the item to us. The authorisation number helps us quickly process your return and subsequent refund. From issue of the authorisation to return, items must be received back to us within 14 working days to be eligible for refund. We will refund the cost of the item and original postage costs at the time of purchase, minus any discounts we may have already given as part of our Multi Purchase Postage Discount offer, within 7 days of receiving your returned order.
(1.2) CONDITION OF RETURNED ITEMS (Cancelled Orders)
The OFT states "the customer must take reasonable care of the goods while they are in their possession, package the goods carefully and return them using a reliable service". Your rights to cancel an order and receive a full refund will be undermined if items are returned in a condition that renders them un-resaleable as new. The term un-resaleable is best explained by asking yourself the following question. Would you buy an item, being sold as new if it: smelt of perfume, smoke, washing powder, pets etc. If it was covered in hairs both human and pets, food stains and other contaminants. Stretched, pulled, ripped or torn, this list is not exhaustive. Please do not return items that are un-resaleable as they will not be eligible for a refund. If you wish to have non-refundable item returned to you, this will be done at cost. As stated by the OFT, It is the buyer's responsibility to package goods carefully and return them using a reliable service. With the exception of faulty items and those sent in error, all return postage costs are the responsibility of the buyer and will not be reimbursed. We recommend obtaining a free certificate of posting for all return items.
(1.3) FAULTY OR INCORRECT ITEMS
All our orders are double checked to ensure we are dispatching the correct items. Furthermore, we quality check the product, this includes sizing description etc. However human error in some cases is inevitable and where this happens we appreciate our customers patience and seek to resolve the error as quickly as possible. If you receive an item that is faulty or incorrect, we will either repair, exchange or refund the cost of the item to you upon receipt of the returned item, as well as your postage cost returning the item to us. If an item is being returned as faulty or sent in error, for instance the wrong size, and it is found that upon receipt of the item no fault or error is found, it will be treated like a customer cancellation and therefore return postage cost will not be reimbursed.
If you wish to exchange an item, please return the item in line with our returns policy section (1.2). We will refund your order and the required item can be purchased directly from our ebay shop. Unfortunately, we will not reserve any stock that has not been ordered or with a promise to order. If we have limited stock, you may wish to order the item before sending the exchange item back or before we have issued you with a refund. This is entirely at your discretion.