In accordance with the Distance Selling Regulations, you may return goods within 14 working days upon receipt.
- Goods must be returned in their original condition, with original tags, all parts and inner packaging.
- Dirty worn items will not be accepted. They will be inspected upon return.
- Cost of returning goods is your responsibility. We recommend you return by recorded delivery, as this protects you if the parcel gets lost during transit.
- Please use adequate packaging when returning items.
- Please send via POST OFFICE, as other couriers do not deliver to our PO BOX returns address.
- A full refund will be issued upon receipt of returned goods.
NON - RETURNABLE ITEMS
- Worn COSTUMES, WIGS, PET COSTUMES, UNDERWEAR and BATHROBES cannot be returned due to hygiene reasons.
- You may open the packet, and examine size and material. We will then accept return if not suitable.
- All items are carefully inspected upon return. If they are found to be worn, we will not issue refund.
Shipping charges are based on Royal Mail prices, we do not overcharge.
Shipping is flat rate. If you add all items to cart in one purchase, you will charged £3.95 once only. (UK STANDARD).
Orders are dispatched after 1 business day.
STANDARD delivery times are estimates, therefore not guaranteed.
If you require your order urgently, please select EXPRESS (UK only)
Express: 2 working days GUARANTEED
Standard: 3 - 5 working days ESTIMATED
Standard: 5 - 7 working days ESTIMATED
REST OF WORLD
Standard: 7 - 10 working days ESTIMATED
TRACKING YOUR ORDER
A tracking number will be emailed to you after goods have been dispatched. Not all websites display traceable information. In some cases, your parcel will only appear online when it has reached it's destination and been signed for.
ORDER NOT RECEIVED
Postman will leave a 'contact card' if no one is in to take delivery of your parcel. You must then contact your local 'Delivery Office' within 7 days of attempted delivery, or the parcel will be returned back to us by Royal Mail.
If postman has not left a 'contact card', please ring Royal Mail on 08457 740 740, to arrange re-delivery. Please ensure you quote the tracking number.
KNOW YOUR MEASUREMENTS
Please do not buy based solely on AGE, DRESS SIZE or an item being MEDIUM, LARGE etc.
Please refer to actual CHEST, WAIST, INSEAM and HEIGHT measurements of the person.
COSTUME SIZING - KIDS
Never buy solely based on AGE, as children differ in height. (i.e. Not all 7 year olds are the same height)
Please refer to actual HEIGHT measurements of the child.
COSTUME SIZING - WOMEN
USA dress size 10 - 14 is equivalent to UK dress size 12 - 16.
Never buy solely based on DRESS SIZE.
Please refer to actual BUST, WAIST, INSEAM measurements of the person.
COSTUME SIZING - MEN
Never buy, solely based on a costume being MEDIUM, LARGE etc
Please refer to actual CHEST, WAIST, INSEAM, HEIGHT measurements of the person.
Measure around the head, just above eyebrows, ears and around the back of the head at the largest spot.
I WANT A SPECIFIC ITEM/SIZE
We cannot guarantee if and when certain items/sizes will be in stock. We only have what is online.
We are unable to send individual emails informing customers when items are back in stock.
We only accept paypal and credit/debit card (via paypal)
ONLINE SHOP ONLY
We are an online store only. There is no physical shop, and no collection point.
All items are sent via post.