Returns Policy: If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable.
Returns must be unused, free from defects and returned in their original packaging.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order for any item purchased from the U Stores Ebay Shop, for a full refund. Order cancellations must be made via the ‘Contact Us' section of our website, quoting your order number, within 7 working days of the day after you have received the goods. If your order has already been processed, you will have to return the order to our distribution centre.
Due to hygiene reasons, we are unable to accept back any pillow, quilt or airbed that has been removed from the inner plastic packaging, unless the product is faulty.
Once we have received any returned items and checked them, we will refund your money, less any shipping costs. Returns Procedure: Please contact us via Ebay within 7 working days of the day after you received the goods. We will need to know your order reference and the date you placed the order. We will then issue you with a reference number which you must enclose with the package being returned. If a package is returned without a reference number, we cannot guarantee a prompt refund. The order number should be included with the package and posted back to our distribution centre at the following address:
Loughanhill Business Park
We will check the product when it arrives and ensure that it is not damaged or removed from the inner packaging. Please note: * The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. * The cost of returning the item to us is your responsibility *
The parcel can take up to 7 working days to be returned to our distribution centre, unless sent via special delivery. A return label will have been included with the original package. Simply affix this to the parcel being returned. If the item you received is faulty, please contact us via the website, quoting your order number, your name and address, details of the product, the reason for return, and whether you require a refund or replacement. We will then advise on how to proceed with the return.
You have 30 days from receipt of the faulty item to return it to us. Your statutory rights are not affected.
Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 7 working days after the day you receive the item. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab.