After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Returns & Exchange Policy
Customer satisfaction is extremely important to us. We will deal with all queries on an individual basis to the best of our ability. We hope that you will be very pleased with your purchase. However, if you are not satisfied with your item(s) then we will happily offer a full or partial refund. Just return them within 14 calender days. The item(s) being returned is the customers’ responsibility until Love Red receives the item back. Refunded amount will be minus the original postage paid. Exchanged items will incur a maximum of £4.99 per order for postage. We do not offer a refund of any kind on items that have been altered or worn.
In order to receive a refund
1. Please contact us though the eBay messaging service (not by external email) within fourteen days of receiving the item and we will contact you to let you know the address for returns.
2. The item(s) must be returned to us unworn and in the exact condition in which they were received with all our tags still attached.
3. All returns should be sent back to us in the original packaging.
4. All items must be returned to us within fourteen days of receipt.
5. We will then contact you to confirm that the item has been returned to us and that a refund has been issued.
1. Please follow the steps above. However, on the customs form please state clearly that the item(s) are being returned.
If you have any queries regarding this process please do not hesitate to contact us and we will get back to you as soon as possible.
Love Red is a trading name for Love Red Style Ltd, registered in England: 07628438