Before posting anything back you must send a message via Ebay advising that the item has been damaged in transit. I will require a photograph of the package showing the condition it was delivered in and a photograph showing the condition of the Item. If you are unable to forward photos via Ebay an email address will be provided to you to enable you to forward photos. If this criteria is met a Returns Number will be issued to you which should be written clearly on the outside of the package. The buyer is responsible for paying the return postage
The item should be returned in the condition it was received in, along with the original packaging and any other items that came with it such as Operating Manuals, , Data Cables, Mains Cables, songbooks, photo booklets cover inserts for CD's or DVD etc, essentially anything that you did not purchase separately . If when we receive the item we agree there is damage above any noted in the original listing, we would initiate a claim for the purchase cost or the highest amount allowed by the carrier whichever is applicable, & for the postage cost on your behalf, however the refund of postage would only be made should the carrier agree to it, Beechwood Bargins does not refund postage under any circumstances**
In the event that the carrier agrees the claim for postage costs and/or item purchase amounts, this will be refunded to you as soon as the funds are received, however we would not accept any offer made without confirmation from you first. We will keep you advised of the current status of the claim and confirm in writing the outcome of the claim using the email provided by you at the time of your purchase. Any refunds payable to you would only be made using the same method you used to make your original payment, any requests to refund using a different method would be declined. Under no circumstances would we initiate a claim for any amount that exceeds the actual costs paid by you in relation to the item.
Any return received that does not have a Returns Number clearly marked on the package, whether one was issued or not, will be refused by us and subsequently returned to you by Royal Mail.
You should notify us within 24 hours of receiving the item(s) of any damage . The requested photos should be forwarded to us within 48 hours using the Ebay messaging system, once we have confirmed the damage occurred in transit we will issue a returns number to you & start a claim with the carrier. If the photos are not received within a reasonable time frame or you decline to forward the photos to us, then a return and/or refund would be declined and cancelled with the carrier if already started..
Claims for lost in transit should not be made until 10 working days after the estimated delivery date advised to you in the listing or during the Ebay Check Out Process. You may be required to provide other information such as a statement confirming non receipt, as is usually requested by most carriers. Any documentation requested should be returned within 48 hours of the request. Should you fail to return the requested information within a reasonable time frame or you refuse to supply anything requested to support the claim, any claim will be terminated with the carrier and no refund would be made. Once a claim has been started and subsequently cancelled it is not possible to reinstate a claim under any circumstances.
As soon as a carrier receives the claim Beechwood Bargins & You, (The Buyer), would be bound by the Terms & Conditions relating to claims as detailed on the carriers website, we would monitor the claim to see that all deadlines are met by the carrier.
It should be noted that if a claim for lost in transit is requested & agreed by the carrier and reimbursement made to you, the acceptance of the payment would constitute agreement from you that the payment is in full & final settlement & you would have no grounds or rights to bring any additional claims in respect of this purchase.
Should information comes to light at a later date that a claim was made fraudulently we would have no alternative but to refer the details to the police for investigation.