After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We understand, for one reason or another, there may be a time when you need to return something you've purchased.
The above information outlines when our return period begins, the length of our returns period and specifies who pays for the return postage costs. We do not accept returns outside of this time frame.
All items including Click & Collect orders must be returned to our returns address.
It is the customer’s responsibility to ensure the safe transit of all returned items.
All returns must be authorised by a PF Jones employee and accompanied with an RMA number.
If you have changed your mind or ordered incorrectly:
We will accept a return within the above time frame as long as the item is returned unused and in the original condition. Simply request a return on eBay or contact us so we can issue an RMA number.
If you believe you have been sent the incorrect item:
Contact us within the above time frame so we can investigate. In some cases we will require pictures of the item you have received.
If you suspect the item to be faulty:
Contact us as soon as possible so we can advise on the best way to proceed.
The registered company address shown in the listing.
What happens once you receive my return?
Our returns department aims to inspect all returned items within 7 working days. Once inspected, if all is well, we will contact you regarding your refund. If there is a problem, we will contact you explaining the issue.
When will I receive my refund?
As soon as our returns department have processed your return we aim to process refunds within 7 working days. Refunds can only be issued via the original payment method.
Items that can’t be returned:
Any item that is “made to order” cannot be cancelled or returned. You will be made aware of any item that is “made to order” in writing prior to your order being accepted.
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Item location: Manchester, United Kingdom
Postage to: Worldwide
Excludes: Russian Federation, Denmark, Guernsey, Jersey, Norway, Svalbard and Jan Mayen, Vatican City State, Netherlands Antilles, Falkland Islands (Islas Malvinas), Saint Pierre and Miquelon, Saint Helena, Somalia, Western Sahara, Qatar, Nauru, Niue, Western Samoa, PO Box
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