For customer service please email via the eBay messaging system.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Returns accepted within 14 days.
Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 7 working days after the day you receive the item.
Please see http://pages.ebay.co.uk/safetycentre/rights.html#change for further details.