Your Right of Cancellation.
The right of cancellation is governed by the "Distance Selling Regulations 2000" which can be read here.
6.1. You have the right to cancel the contract from the date the order was placed and up to seven working days after delivery, (beginning the day after delivery). The goods must be unopened and in a perfect resellable condition. Goods made to the buyers chosen specification (i.e. custom built) as described in section 13 of the Distance Selling Regulations 2000 cannot be returned under the 7 working day "cooling off period". Please see 13 of the Distance Selling Regulations 2000 for further information.
6.2. Once you have notified the seller that you are cancelling the contract, the seller will refund or re-credit you within 30 days for any sum that has been paid by you for the goods excluding any direct charges incurred by the seller.
6.3. Refunds cannot be given for any software purchased that has been opened (i.e. seal or outer packaging removed) or activated, as activated software is tied to the user and computer used to activate it. Providing the operating system (i.e. Windows XP) has not been activated, a refund will be issued for the operating system on cancelling the contract. Please see section 13d of the Distance Selling Regulations 2000 for further information.
6.4. The Buyer has a duty of care, under these terms, to take care of the goods so that they may be sold again as new, by the Seller. The Seller will claim, from the Buyer, for the resulting loss in value for goods not kept so that they may be sold again as new. The Buyer must make the goods freely available at the original delivery address, to the Seller or his agent, within 21 days of cancellation, for collection on a working day.
6.5. In rare circumstances and subject to the ultimate discretion of the seller, the company may issue a part or full refund even if the company is complying with the Distance Selling Regulations 2000, for the convenience and well-being of the customer.
6.6. If you wish to cancel an order for a computer that has been built and/or tested but not yet dispatched, a cancellation charge of £30 + VAT will apply. This is to cover the costs incurred by us processing your order. If the order has already been dispatched then a 15% restocking fee or a £30 charge (whichever is greater) will apply.
6.7. Any orders that are returned within the 7 working day cooling off period will be subject to the costs of recovering the goods. This includes but not limited to the cost of packaging the goods, delivering the goods, collecting the goods and other recovery costs.