Your right to cancel
You have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
You have the right to cancel an order placed through the Site within 14 days. The cancellation period will expire after 14 days from the day on which you acquire or, if the order is a gift to be delivered to a third party, the third party specified by you in the order acquires, physical possession of the Products ('Cancellation Deadline').
To exercise the right to cancel, you must inform us of your decision to cancel prior to the Cancellation Deadline by a clear statement sent either by email to email@example.com
Effects of Cancellation
If you cancel an order, we will reimburse to you all payments received from you in respect of that order, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). However, we will only pay the return costs where the goods are faulty, or not as described or where we are otherwise at fault.
We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
•14 days after the day we receive back from you any Products supplied; or
•(if earlier) 14 days after the day you provide us with evidence that you have returned the Products; or
•if there were no Products supplied, 14 days after the day on which we are informed about your decision to cancel the order.
You must send back the Products to us at D2F Group, Unit 32, Wornal Park, Menmarsh Road, Worminghall, Aylesbury HP18 9PH, United Kingdom], without undue delay and in any event not later than 14 days from the day on which you notify us that of the cancellation of the order. You are responsible for the costs of returning the Products. We recommend that you return the Products using Royal Mail's Signed For service and obtain proof of delivery.
We will reimburse the monies due to you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the Products back or you have supplied us with evidence that you have returned the Products to us, whichever is the earliest.