This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Should you wish to return any unwanted items, they must be in new un-used condition, un-opened and original packaging at buyers/your cost with insurance to cover the item within 14 days of purchase, Buyer pays return postage. All items must be free from pet hair and your pet must not have used the item. Exchanges are subject to buyer paying delivery costs for return and re-delivery. If any item was free delivery this only applies to the original item and the replacement cannot be re-delivered for free. Bespoke/personailsed/special order or made to measure items are not covered. A 20% re-stocking fee will be payable upon return. Whelping Box Order's are subject to a non refundable cancellation fee as these are made to order.
Refunds will not be given if any breaches of the terms are not met. If you wish to return any un-used item please email us firstname.lastname@example.org where you will be given a returns authorisation number to include with your item. You MUST contact us before returning any item.