About this product

Product Identifiers

PublisherDisney Publishing Worldwide

ISBN-101423145844

ISBN-139781423145844

eBay Product ID (ePID)102852496

Product Key Features

Edition10

Book TitleBe Our Guest-Revised and Updated Edition : Perfecting the Art of Customer Service

Number of Pages224 Pages

LanguageEnglish

TopicCustomer Relations, Motivational, Management, Special Interest / Amusement & Theme Parks

Publication Year2011

IllustratorYes

GenreTravel, Business & Economics

AuthorThe Disney Institute

Book SeriesA Disney Institute Book Ser.

FormatHardcover

Dimensions

Item Height0.8 in

Item Weight15.7 Oz

Item Length9.3 in

Item Width6.2 in

Additional Product Features

Intended AudienceTrade

LCCN2011-023545

Dewey Edition21

Grade FromPreschool

Dewey Decimal658.8/12/0975924

Grade ToCollege Graduate Student

Edition DescriptionAnniversary,Revised edition

SynopsisExceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest , Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years., Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service . Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years. Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions: Travels with Figment: On the Road in Search of Disney Dreams (By Disney Legend Marty Sklar) One Little Spark! Mickey's Ten Commandments and The Road to Imagineering (By Disney Legend Marty Sklar) Magic Journey: My Fantastical Walt Disney Imagineering Career (By Kevin Rafferty) Travels with Walt Disney: A Photographic Voyage Around the World (By Jeff Kurtti) Eat Like Walt: The Wonderful World of Disney Food (By Marcy Carriker Smothers) Walt Disney: An American Original (By Bob Thomas) Disney A to Z: The Official Encyclopedia, Fifth Edition (By Disney Legend Dave Smith) Disney Facts Revealed: Answers to Fans' Curious Questions (By Disney Legend Dave Smith) Disney Trivia from the Vault: Secrets Revealed and Questions Answered (By Disney Legend Dave Smith) My Pride: Mastering Life's Daily Performance from Broadway's Record-Breaking Lion King (By Alton Fitzgerald White), Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honour of the 10th anniversary of the original BE OUR GUEST, Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition, BE OUR GUEST highlights the successes many of these companies have achieved, plus key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.

LC Classification NumberGV1853.3.F62W3417

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by relly1231
31 Jan, 2020
Easy read
Great read, I think the principles in the book can be applied anywhere, not just in business.
Verified purchase: YesCondition: Pre-owned