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Bureaucrat and the Poor : Encounters in French Welfare Offices by Vincent. Dubois (2017, Trade Paperback)

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About this product

Product Identifiers

PublisherRoutledge

ISBN-101138306525

ISBN-139781138306523

eBay Product ID (ePID)240565557

Product Key Features

Number of Pages228 Pages

Publication NameBureaucrat and the Poor : Encounters in French Welfare Offices

LanguageEnglish

Publication Year2017

SubjectEurope / France, General, Public Policy / Social Services & Welfare

TypeTextbook

Subject AreaPolitical Science, Business & Economics, History

AuthorVincent. Dubois

FormatTrade Paperback

Dimensions

Item Weight16 Oz

Item Length9.2 in

Item Width6.1 in

Additional Product Features

Intended AudienceCollege Audience

Dewey Edition23

TitleLeadingThe

Dewey Decimal362.580944

Table Of ContentContents: Foreword, Steven Maynard-Moody; Preface to the English edition; Introduction; Part I The Social Conditions of the Administrative Relationship: The public; Organising face-to-face encounters; An unequal relationship; Administrative exchanges, normative exchanges. Part II The Agent's Two Bodies: The post and the role of the agent; On becoming an agent; The agents as individuals; Facing misery; Managing social inequality; The agent's separate identities. Part III Questioning the Institutional Order: Flaws in the system; Putting up with the institution; The return of the repressed individual; Adapting the institution; Appendices; Indexes.

SynopsisWelfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Showing how people experience state public administration, The Bureaucrat and the Poor provides a realistic view of French welfare policies, institutions, Welfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Showing how people experience state public administration, The Bureaucrat and the Poor provides a realistic view of French welfare policies, institutions and reforms and, in doing so, dispels both of these myths. Combining Lipsky's street-level bureaucracy theory with the sociology of Bourdieu and Goffman, this research analyses face-to-face encounters and demonstrates the complex relationship between welfare agents, torn between their institutional role and their personal feelings, and welfare applicants, required to translate their personal experience into bureaucratic categories. Placing these interactions within the broader context of social structures and class, race and gender, the author unveils both the social determinations of these interpersonal relationships and their social functions. Increasing numbers of welfare applicants, coupled with mass unemployment, family transformations and the so-called 'integration problem' of migrants into French society deeply affect these encounters. Staff manage tense situations with no additional resources - some become personally involved, while others stick to their bureaucratic role; most of them alternate between involvement and detachment, assistance and domination. Welfare offices have become a place for 're-socialisation', where people can talk about their personal problems and ask for advice. On the other hand, bureaucratic encounters are increasingly violent, symbolically if not physically. More than ever, they are now a means of regulating the poor.

LC Classification NumberHV263