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About this product
- DescriptionCustomer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike.
- Author BiographyKaren Leland and Keith Bailey are cofounders of the Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training. Clients include Oracle, IBM, Avis, and Lucent.
- Author(s)Karen Leland,Keith Bailey
- PublisherJohn Wiley & Sons Inc
- Date of Publication01/04/2006
- GenreManagement & Business: General
- Place of PublicationNew York
- Country of PublicationUnited States
- ImprintJohn Wiley & Sons Inc
- Out-of-print date14/06/2013
- Content NoteIllustrations
- Weight610 g
- Width188 mm
- Height234 mm
- Spine23 mm
- Edition Statement3rd Revised edition
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