Design That Cares: Planning Health Facilities for Patients and Visitors, 3rd Edition is the award-winning, essential textbook and guide for understanding and achieving customer-focused, evidence-based health care design excellence.
JANET R. CARPMAN, PD, and MYRON A. GRANT, MLA are pioneering design researchers and wayfinding experts who have worked on hundreds of analysis, planning, and design projects in health facilities, museums, and other complex public facilities. Believing that designed environments should respond to the needs and preferences of the people who use them, Carpman and Grant have involved thousands of users in their work over the past 30+ years. They are authors of Directional Sense: How to Find Your Way Around and two previous editions of Design that Cares: Planning Health Facilities for Patients and Visitors. They are partners in Carpman Grant Associates, Wayfinding Consultants, which helps organizations create and manage facilities that optimize customer experience by making wayfinding as easy as possible.