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Designing Service Excellence - 9781439840467 - Picture 1 of 1

Designing Service Excellence: People and Technology by Brian Hunt, Toni Ivergard (Hardcover, 2014)

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ISBN-13: 9781439840467, 978-1439840467. Designing Service Excellence. They then consider people, usability, and technology in the automation of high-quality service. Author(s): Brian Hunt, Toni Ivergard.