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About this product
- DescriptionAimed at anyone who uses the phone, this text shows how to use it as a service tool that directly impacts on company profits. It covers handling irate customers, taking meaningful messages, handling conference calls and transfer calls, screening calls and improving voice effectiveness.
- Author BiographyKRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.
- Author(s)Kristin J. Anderson
- Date of Publication07/01/1986
- Language(s)English, Multiple languages
- GenreSales & Marketing
- Series TitleThe WorkSmart series
- Place of PublicationNew York
- Country of PublicationUnited States
- Content Noteblack & white illustrations
- Weight210 g
- Width178 mm
- Height254 mm
- Spine5 mm
- Format DetailsTrade paperback (US)
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Thanks, we'll look into this.