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About this product
- PublisherApple Academic Press Inc.
- Date of Publication01/06/2017
- GenreIndustrial Studies: General
- Series TitleAdvances in Hospitality and Tourism
- Place of PublicationOakville
- Country of PublicationCanada
- ImprintApple Academic Press Inc.
- Content Note5 black & white illustrations, 10 colour illustrations, 32 black & white tables
- Width156 mm
- Height235 mm
- Edited byVinnie Jauhari
- Table Of ContentsConsumer Experiences: An Introduction. Perspectives On Customer Experience. Creating Memorable Consumer Experiences: Insights from the Hospitality and Tourism Industry. Creating Memorable Experiences: Lessons from the World's Top 10 Hotels. Sector Insights. Dimensional Analysis of Customer Experience in the Civil Aviation Sector. Dimensions of Retail Service Convenience in Emerging Market Settings: A Qualitative Investigation. Assessing Quality of Food, Service, and Customer Experience at a Restaurant: The Case of a Student-Run Restaurant in the USA. Value Drivers: HR Competencies. An Exploratory Study of Competencies Required to Co-Create Memorable Customer Experiences in the Hospitality Industry. Quality Aspects. Exploration of Service Quality Factors in Restaurant Industry: A Study of Selected Restaurants in the New Delhi Region. Pricing. Consumer Behavior in Restaurants: Assessing the Importance of Restaurant Attributes in Consumer Patronage and Willingness to Pay. Driving Value Through Pricing: Strategies Adopted by Managers in Price-Sensitive and Fiercely Competitive Markets. Technology. Managing Technologies for Consumer Engagement. Social Media. Social Media and Engaging with Consumers in the Hospitality Sector. Heritage Hotels in India: Offering Unique Experiences to Customers with Sustainable Practices as a Differentiator.
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