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About this product
- DescriptionCovering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.
- Author BiographyDr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
- Author(s)Aidan Lawes,Ernest Brewster,John Sansbury,Richard Griffiths
- PublisherBCS Learning & Development Limited
- Date of Publication21/03/2016
- GenreComputing: General
- Place of PublicationSwindon
- Country of PublicationUnited Kingdom
- ImprintBCS, The Chartered Institute for IT
- Width170 mm
- Height244 mm
- Edition StatementNew edition
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