The lowest-priced, brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.See details for additional description.
Introduction xxii Chapter 1 Designing and Deploying Cisco Unity Connection 1 Physical Server Choices for Cisco Collaboration System Applications 2 VMware vSphere ESXi Virtualization 3 Physical and Virtual Architecture Comparison 3 Virtual Machine Encapsulation and Files 4 Typical Versus Custom Virtual Machine Creation 5 OVA Template for Cisco Unity Connection 7 Resizing Virtual Machine Resources 8 Shares and Reservations 9 Virtual Switch and NIC Teaming 11 NIC Teaming 12 Storage Overview 13 Sizing and Scaling Cisco Unity Connection Servers 14 Active-Active, High-Availability Deployment 16 Cisco Unity Connection Deployment Options 17 Single-Site Deployment 17 Centralized Multisite Deployment 18 Decentralized Multisite Deployment 19 Traffic-Pattern Evaluation Example 20 Centralized Cisco Unity Connection System Example 21 Cisco Unity Connection Networking 21 Cisco Unity Connection Links 23 Digital Networking with Active-Active Pairs 24 Voice Profile for Internet Mail 24 HTTPS Networking 25 Cisco MediaSense Overview 27 Cisco MediaSense Five-Server Deployment 28 Cisco MediaSense Virtualization and Platform Overlays 30 Video Compatibility Matrix and Network Topology 31 Video Network Topology 31 Design Guidelines for Video Greetings 32 Video Greetings Operation 32 Call Flows 33 Leaving or Retrieving a Message 33 Additional Call-Flow Options 34 Voice-Messaging Call Flows in SRST and AAR Mode 35 SRST and Cisco Unity Connection 35 AAR and Cisco Unity Connection 36 Summary 37 Review Questions 37 Chapter 2 Integrating Cisco Unity Connection with Cisco Unified Communications Manager 39 Cisco Unity Connection Administration 40 Cisco Unified RTMT 40 Cisco Prime Licensing for Voice Messaging 41 Add Cisco Unity Connection in Cisco PLM 42 Cisco Unity Connection Integration Options 43 Cisco Unity Connection SCCP Integration 44 Cisco Unity Connection SIP Integration 45 Cisco Unity Connection Integration Troubleshooting Tools 46 On-Net and Off-Net Calls 47 Call Forward Options 48 Cisco Unity Connection Call Routing 49 Port Monitor 50 Default Call-Routing Behavior 51 Direct Call Routing 52 Forwarded Call Routing 53 Integration Considerations 54 Summary 55 Review Questions 55 Chapter 3 Configuring Cisco Unity Connection Users, Templates, and Class of Service 57 Cisco Unity Connection Class of Service 58 User Access to Features 59 Cisco Unity Connection User Templates 59 User Template Example 60 User-Creation Options 61 Cisco Unity Connection User 62 Password Settings and Roles 63 User Transfer Rules 64 Greetings 65 TUI Experience 66 Alternate Extensions 66 Voice Mailbox 67 Mailbox Stores and Membership 68 Message Aging Policy and Mailbox Quotas 68 Private Distribution Lists 69 Notification Devices 70 Summary 71 Review Questions 71 Chapter 4 Configuring the Cisco Unity Connection System 73 Cisco Unity Connection System Settings Overview 74 General Settings Versus User Settings 75 General Configuration 76 Time Zone Usage 77 Cisco Unity Connection Distribution Lists 79 Cisco Unity Connection Authentication 80 Check for Trivial Passwords 82 Roles 82 Cisco Unity Connection Restriction Tables 83 Cisco Unity Connection LDAP Integration 84 Import of Users from LDAP Server 84 Imported User 86 Phone Number Conversion 87 Search Base 88 LDAP Filter 89 Import of Users from CUCM 91 Imported CUCM User 91 Summary 92 Review Questions 93 Chapter 5 Implementing Cisco Unity Connection Dial Plan and Call Management 95 Cisco Unity Connection Dial Plan Components 96 Comparing Dial Plans 96 Dial Plan Example 97 Cisco Unity Connection Call Handler Types 98 Cisco Unity Connection Call Handler Comparison 99 Call Handler Reachability 99 Auto-Attendant Example 100 Call Handler Templates 101 Call Handler Template Options 102 Caller Input 104 Default Call Handler Flow 105 Greeting Analysis 106 Caller Input Analysis 106 Operator Call Handler 108 Operator Not Available 108 Goodbye Call Handler 109 Direc
Chris Olsen , CCSI, CCNP, along with numerous other Cisco voice and data center specializations (in addition to Microsoft, VMware, and Novell certifications), has been an independent IT and telephony trainer, consultant, author, and technical editor for more than 22 years. He earned his Bachelor of Science in Mechanical Engineering and Master of Science in Mechanical Engineering at Bradley University in the 1980s. Chris has been a technical trainer for more than 22 years and has taught more than 60 different courses in Cisco, Microsoft, VMware, and Novell. For the past nine years, he has specialized in Cisco and Microsoft Unified Communications, along with Vmware virtualization and Cisco data center technologies. He has done a wide array of IT and telephony consulting for many different companies. Chris and his wife, Antonia, live in Chicago and Mapleton, Illinois.