Managing Difficult People: A Survival Guide For Handling Any Employee by Marilyn Pincus (Paperback, 2004)

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Title Managing Difficult People: A Survival Guide for Handling Any Employee: 14. The Leader's Guide to Managing People: How to Use Soft Skills to Get Hard Results. The New Manager's Handbook: 24 Lessons for Mastering Your New Role (McGraw-Hill Professional Education Series).
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