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Microsoft CRM For Dummies by Joel Scott, Michael DeLisa (Paperback, 2003)

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Microsoft Crm for Dummies, Paperback by Scott, Joel; Delisa, Michael, ISBN 0764516981, ISBN-13 9780764516986, Brand New, Free P&P in the UK A guide to Microsoft CRM covers such topics as navigating and personalizing the system, working with accounts and contacts, using e-mail, managing activities, managing business units, and security.