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An inside look into the life of a PC technician-from everyday tasks to the challenging roadblocks Gaining hands-on experience is considered the most difficult part of trying to break into the PC technician.
James Pyles, A+, Network+, CCNA, is an experienced instructor and author. He is currently a developmental editor for Global Support Content Operations at Hewlett-Packard (HP). James has been involved in numerous Ethernet rollout projects, software and hardware installations and upgrades, and Windowsand UNIX operating system upgrades. He has written and edited numerous books, including Sybex's MCTS: Microsoft Office SharePoint Server 2007 Configuration Study Guide and the first edition of PC Technician Street Smarts.