The lowest-priced item that has been used or worn previously.The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a display model or store return that has been used.See details for description of any imperfections.
This text takes an integrative approach to give an overview of the nature of services management. It starts by examining the nature of services and their fit with the management process. It then goes on to discuss three central areas for any service manager: customers, employees and operations.
Bart Van Looy, Paul Gemmel, Roland Van Dierdonck
Pearson Education Limited
Date of Publication
Business, Accounting & Vocational: Textbooks & Study Guides