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In response to the economic impact of the service sector, services science must be established as an academic discipline. This book includes detailed articles and short statements written by academics and experts on services research, service-oriented education, and service-related collaborations.
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
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Management & Business: General
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Springer-Verlag Berlin and Heidelberg GmbH & Co. K
1 Tables, black and white; VI, 172 p.
Achim Luhn, Anja Kremer, Bernd Stauss, Kai Engelmann