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Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies.
Author John Townsend is a leading force in the training sector. Via his Master Trainer Institute located outside Geneva, train-the-trainer workshops are delivered to HR professional worldwide.