Best-selling in Manuals & Resources
Save on Manuals & Resources
- £24.99Trending at £42.46
- £8.99Trending at £9.95
- £17.19Trending at £17.84
- £24.93Trending at £25.93
- £11.71Trending at £12.84
- £19.79Trending at £27.15
- £7.62Trending at £9.93
About this product
- DescriptionHelps design and deliver a customer service training program. This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.
- Author BiographyVal Gee is an instructional designer, an ordained priest, and a regular contributor to Training magazine. Jeff Gee is a popular motivational speaker and trainer with over 20 years' experience.
- Author(s)Jeff Gee,Val Gee
- PublisherMcGraw-Hill Education - Europe
- Date of Publication03/04/1999
- GenreBusiness, Accounting & Vocational: Textbooks & Study Guides
- Series TitlePersonal Finance & Investment
- Country of PublicationUnited States
- ImprintMcGraw-Hill Professional
- Content Noteblack & white illustrations
- Weight1165 g
- Width223 mm
- Height287 mm
- Spine25 mm
This item doesn't belong on this page.
Thanks, we'll look into this.