The Eight Essential Steps to Conflict Resolution: Preserving Relationships at Work, at Home and in the Community by Dudley Weeks (Paperback, 1994)

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Conflict Resolution at Work For Dummies. 24 Hour Response. People Skills: How to Assert Yourself, Listen to Others and Resolve Conflicts. Publishers will often change book or CD cover designs, in a small number of cases the item dispatched may bear a different cover design from that advertised.
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