The lowest-priced item that has been used or worn previously.The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a display model or store return that has been used.See details for description of any imperfections.
Reveals that innovation is not as unpredictable as most managers have come to believe. This book argues that while the outcomes of past innovations seem random, the process by which innovations are packaged and shaped within companies is very predictable.
Clayton M. Christensen is the Robert and Jane Cizik Professor of Business Administration at the Harvard Business School, with a joint appointment in Technology & Operations Management and General Management. He is the author of the international bestseller The Innovator's Dilemma (HBS Press, 1997). Michael E. Raynor is a partner at Deloitte Consulting and director of Deloitte Research.