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About this product
- PublisherSpringer-Verlag New York Inc.
- Date of Publication01/11/2012
- GenreManagement & Business: General
- Place of PublicationNew York, NY
- Country of PublicationUnited States
- ImprintSpringer-Verlag New York Inc.
- Content Notebiography
- Weight510 g
- Width155 mm
- Height235 mm
- Spine18 mm
- Edited byPhillip J. Lederer,Uday S. Karmarkar
- Edition StatementSoftcover reprint of the original 1st ed. 1997
- Table Of Contents1. Introduction to the Volume; P.J. Lederer. Part 1: Performance of Total Quality Management. 2. An Exploratory Empirical Investigation of the Effects of Total Quality Management on Corporate Performance; S.L. Jarrell, G.S. Easton. Part 2: Understanding Total Quality Management. 3. Quality Activities and Quality Performance of Japanese and U.S. Firms in the Printed Circuit Board Industry; A.J. Swersey, et al. 4. Cost, Quality and Customer Satisfaction of Software Products: A Field Study; M.S. Krishnan, et al. 5. Measuring Product Development to Improve the Quality of the Process; A. Griffin. 6. The Impact of Knowledge on Quality; A.S. Mukherjee, L.N. van Wassenhove. 7. Quality Management in Services: Analysis and Measurement; U. Apte, et al. Part 3: Organizations and Total Quality Management. 8. Science, Specific Knowledge and Total Quality Management; K.H. Wruck, M.C. Jensen. 9. Introduction to Quality-Driven Team-Based Systems: Issues at the Boundary of Operations Management and Industrial Relations; S. Dasu, et al. Part 4: Using Total Quality Management. 10. Deploying Total Quality Management at the University of Pennsylvania; P.R. Kleindorfer. 11. The Mess at Plastron: A Case History of an SPC Startup; P.J. Kolesar. Index.
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